E-commerce manager (m/f/d) – Customer service & fulfilment

You love great design, enjoy working in a creative, close-knit team and see sustainability not just as a trend, but as a given? Then you’re exactly who we’re looking for.

At ekomia, we design and sell timeless furniture made from sustainable materials – combining design, functionality and environmental awareness. To make sure our customers have a positive experience from the first contact to final delivery, we’re looking for you to join our team in Customer Service & Fulfillment.

Your tasks

• Advise our customers in a friendly and competent manner via email, phone or in our showroom.
• Process orders and service requests in our inventory management system.
• Coordinate shipping orders with our two-person handling logistics partners.
• Work closely with our small, motivated team – from product development and delivery to product improvement.
• Support the maintenance of online shop content, marketplace and partner management, and supplier orders.

What you bring

• At least three years of professional experience, ideally in e-commerce, customer service or order processing – but that’s not a must.
• You’re well organized and stay calm even when several things are happening at once.
• You communicate clearly in writing and speak confidently on the phone – even in emotional situations, you keep your composure and don’t let yourself be intimidated.
• You’ve already initiated and successfully completed your own projects – whether professionally, privately or during your studies.
• You like to work independently and proactively move things forward.
• You’re comfortable with digital tools, AI and modern workflows. You enjoy working in a team, take feedback pragmatically and focus on creating the best possible customer experience.
• You speak fluent German and English; Dutch or French are a plus.

What to expect

• A friendly, creative team with flat hierarchies and plenty of room to contribute your ideas.
• A workplace where sustainability, quality and aesthetics take center stage.
• Fair working conditions, open communication and a respectful atmosphere.
• The opportunity to take responsibility, make meaningful changes and help grow a sustainable design brand.

Location: Onsite in Berlin-Kreuzberg

Send your application including salary expectations to office@ekomia.de. We value an honest insight into your personality, skills and goals.