Skip to content
Other European countries please enquire

Terms of service

General Terms and Conditions with Customer Information

As of: June 19, 2026

Table of Contents

1. Scope of Application of the GTC

  1. For the business relationship between ekomia GmbH, Schlesische Str. 29/30, 10405 Berlin (hereinafter referred to as the "Provider") and the purchaser of the Provider's products, hereinafter referred to as the "Customer", the following General Terms and Conditions (hereinafter referred to as "GTC") shall apply exclusively.
  2. Deviating terms and conditions of the Customer shall not be recognized, even if the Provider performs its services without objection, unless the Provider expressly agrees to the validity of the Customer's deviating terms and conditions.
  3. All personal designations apply equally to both genders. For reasons of better readability, the simultaneous use of masculine and feminine linguistic forms has been omitted.
  4. A "Consumer" within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
  5. An "Entrepreneur" within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
  6. A "Product" within the meaning of these GTC is any good, service, and other performance offered by the Provider, including any accessories and accompanying documentation, which are the subject of the contract between the Provider and the Customer in accordance with the product description provided by the Provider to the Customer or any other agreement.
  7. Regardless of the terminology used in the GTC, such as "Provider", the legal classification of the contract and the applicable statutory regulations shall always be determined by the statutory requirements of the respective contract types. These GTC do not limit the statutory definitions and regulations in any way.

2. Contact and Service Information

  1. Please note the following information regarding the availability of our customer service.
  2. E-mail address: service@ekomia.de
  3. Phone number: +49 30 41 76 19 72
  4. Customer service availability: Monday to Friday 10:00–13:00 & 14:00–18:00

3. General Information on Offers and Orders

  1. The presentation and promotion of products on the Provider's websites as well as in digital or printed information materials does not constitute a binding offer to conclude a contract, but rather a non-binding invitation to the Customer to submit an offer to purchase the displayed goods.
  2. Customers are responsible for ensuring that the information they provide is accurate and that any changes are communicated to the Provider if they are necessary for the performance of the contract. In particular, Customers must ensure that the specified e-mail, delivery, and shipping addresses are correct and that any obstacles to receipt for which the Customer is responsible are appropriately taken into account (e.g., by checking the spam folder of the e-mail software used).
  3. Customers are requested to read and follow the instructions during the ordering process carefully and, if necessary, to use the available support functions of their software and hardware (e.g., magnification or read-aloud functions). Required information will be appropriately marked as such by the Provider to be recognizable to the Customer (e.g., by visual highlighting and/or an asterisk symbol). Until the order is submitted, Customers can change and view the product selection and their entries at any time, as well as go back in the ordering process or cancel the ordering process entirely. For this purpose, Customers can use the standard functions available to them in their software and/or device (e.g., the forward and back buttons of the browser or keyboard, mouse, and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by canceling the ordering process.

4. Ordering Process and Conclusion of Contract

  1. The Customer can select from the products offered by the Provider and collect them in a so-called shopping cart or a corresponding selection overview. Within this selection, the Customer can edit their compilation, in particular make changes or remove individual items. Otherwise, the Customer can initiate the completion of the ordering process.
  2. By clicking on the button that concludes the ordering process, the Customer submits a binding offer to the Provider to purchase the products located in the shopping cart or the corresponding selection overview.
  3. The Provider accepts the Customer's offer, depending on whichever event occurs first, (i) by an express declaration of acceptance in text form (e.g., via e-mail), (ii) by the completion of the payment transaction, (iii) by a request for payment addressed to the Customer, (iv) in the case of an order for goods, by their shipment, in the case of a service, by its commencement, and otherwise by making the product available in accordance with the contract. The Provider can accept the Customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the ordering process by the Customer and ends at the expiry of its last day. If the Provider does not accept the Customer's offer within the acceptance period, no contract is concluded and the Customer is no longer bound by their offer.
  4. A contract between the Customer and the Provider can also be concluded via e-mail. The Customer can submit a binding offer to the Provider via e-mail or, if a binding offer is submitted by the Provider, accept it via e-mail.

5. Ordering Process and Conclusion of Contract on the Etsy Platform

  1. The terms of this section apply to orders placed via the Etsy platform. The purchase contract is concluded with the Provider and not with Etsy.
  2. The Provider can accept the Customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins with the completion of the ordering process by the Customer (in the shop or, if used and named, on the platform used or by means of other communication channels) and ends at the expiry of its last day. The Provider can accept the Customer's offer by an explicit acceptance of the contract, also via e-mail. Acceptance can further take place through the shipment of the goods and their receipt by the Customer within the acceptance period, as well as by a request for payment addressed to the Customer by the Provider and, at the latest, by the completion of the payment transaction. In the event of multiple acceptance processes, the earliest acceptance time shall be decisive. If the Provider does not accept the Customer's offer within the acceptance period, no contract is concluded and the Customer is no longer bound by their offer.
  3. The Customer can select from the products offered in the Provider's product range and collect them in a so-called shopping cart. In the selection within the shopping cart, the product selection can be changed, e.g., deleted. Otherwise, the Customer can initiate the completion of the ordering process.

6. Contract Text and Contract Language

  1. The Provider stores the contract text (in particular the order data, product details, prices, these GTC, and other statutory mandatory information) and provides it to the Customer in text form, via e-mail or at the latest upon delivery of the order or the performance of the ordered service.
  2. If Customers have created a customer account, they can view the orders placed in their account area. The full text of the contract is not accessible in the account area.
  3. The contract language is English; contracts can be concluded in this language.

7. Delivery and Availability of Goods

  1. The ordered goods will be delivered to the delivery address specified, unless otherwise agreed.
  2. If a payment service provider is used with whom a delivery address is deposited, and through the use of the payment method by the Customer, this delivery address is communicated to the Provider as authoritative for the ordered delivery, the goods will be delivered to that deviating delivery address.
  3. If the delivery of the goods fails through the fault of the Customer despite three delivery attempts, the Provider may withdraw from the contract. Any payments made will be refunded to the Customer without delay.
  4. If the ordered goods are not available because the Provider is not supplied with this product by its supplier through no fault of its own, in particular with regard to ensuring delivery and making a possible and reasonable effort, the Provider may withdraw from the contract. In this case, the Provider will inform the Customer immediately and, if applicable, propose the delivery of a comparable good. If no comparable good is available or if the Customer does not wish to receive a comparable good, the Provider will refund any consideration already received to the Customer without delay.
  5. Customers are requested to report obvious transport damage to the transport company or carrier as immediately as possible or otherwise to notify us of the transport damage. For Customers who are Consumers, no obligation arises from this; the failure to report does not restrict the Customer's statutory rights or the enforcement of these rights, in particular warranty and cancellation rights.

8. Assembly and Installation

  1. Assembly and installation services, which also include related preparatory measures, will be carried out by arrangement with the Customer at an agreed date.
  2. The risk of accidental destruction or accidental deterioration of the goods to be assembled or installed shall only pass to the Customer upon handover of the fully assembled or installed goods to the Customer.
  3. If additional costs arise during assembly and installation services, these will be communicated to the Customer within the product description, the ordering process, or within the framework of a subsequent agreement.
  4. The Customer is responsible for providing the Provider with the information required for assembly and installation, as well as performing the necessary cooperative actions, and in particular ensuring necessary access to the premises.
  5. The assembly and installation services will be provided professionally. Subject to agreements to the contrary, the Provider may commission appropriately qualified third parties to perform the assembly and installation services.

9. Sale of Vouchers

  1. These GTC apply accordingly to the sale of vouchers that embody tangible or monetary values.
  2. The Customer will be provided with an option to download the ordered vouchers.
  3. The ordered vouchers will be sent to the Customer at the specified e-mail address.

10. Promotional Vouchers

  1. "Promotional vouchers" are understood to mean vouchers issued free of charge by the Provider as part of, for example, promotional campaigns (e.g., discount vouchers with percentage or fixed discounts). On the other hand, vouchers that embody a specific monetary or tangible value and are purchased by the Customer as a product do not constitute promotional vouchers.
  2. Promotional vouchers can only be taken into account under the communicated conditions, subject to restrictions, e.g., validity for certain product groups, frequency of use, and in particular only within the specified period.
  3. Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
  4. Unless otherwise stated, promotional vouchers handed out to recipients may not be transferred to third parties.
  5. Promotional vouchers issued by the Provider may only be redeemed with the Provider.
  6. Unless otherwise stated, promotional vouchers can only be redeemed before completing the ordering process.
  7. If an amount to be paid remains after a promotional voucher has been redeemed, this can be settled using the payment options offered by the Provider.
  8. If a promotional voucher exceeds a goods value, it will only be taken into account up to the amount of the goods value, without any payout of the remaining balance.

11. Information on Prices and Shipping Costs

  1. All price specifications are understood to be total prices including the respectively applicable statutory value-added tax (VAT), subject to indications to the contrary.
  2. The delivery and shipping fees incurred in addition to the sales price will be communicated to the Customer in the respective product description and before the completion of the order, or linked.
  3. For delivery to countries outside the European Union (EU) or the European Economic Area (EEA), additional taxes (e.g., import duties) or costs (e.g., bank charges) may apply. Deviating from this, the following applies to deliveries to Switzerland: Within the framework of our "DDP" shipping, we remit the accrued Swiss value-added tax as well as the costs for customs clearance directly to the competent authorities in Switzerland. For customers in Switzerland, no additional customs duties or import taxes apply upon delivery. For deliveries to all other non-EU countries, these expenses are not remitted via the Provider, but must be settled by the Customer with the competent authorities.

12. Payment Methods and Terms of Payment

  1. Payments are to be made without any deduction, cash discounts, or other reductions, unless otherwise agreed.
  2. When using financial institutions and other payment service providers, the terms and conditions and data protection notices of the payment service providers also apply with regard to the payment. Customers are requested to observe these regulations and notices as well as information within the framework of the payment process. This applies in particular because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g., agreed spending limits, location-restricted payment options, verification procedures, etc.).
  3. The Customer shall ensure that they fulfill the conditions incumbent upon them which are required for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimization, and authorization with payment services, as well as the confirmation of transactions.
  4. If a payment is not carried out or is reversed due to a lack of funds in the Customer's account, specification of an incorrect bank connection, or an unauthorized objection by the Customer, the Customer shall bear the fees incurred as a result, provided they are responsible for the failed or reversed booking and, in the case of a SEPA transfer, were informed of the transfer in good time (so-called "Pre-Notification").
  5. Payment in Advance - If payment in advance by means of a bank transfer has been agreed, the payment amount shall fall due upon conclusion of the contract, subject to an expressly made agreement to the contrary. The Provider shall communicate its bank details to the Customer. Delivery shall take place after receipt of payment. If the advance payment has not been received by the Provider despite falling due, even after a renewed request, by a point in time of 30 calendar days after sending the order confirmation, the Provider shall withdraw from the contract, with the consequence that the order is lapsed and the Provider is under no obligation to deliver. The order is then settled for the Customer and Provider without further consequences.
  6. Credit Card Payment - By submitting the order, Customers provide their credit card details. The Customer's credit card will be charged immediately after completion of the order and after authorization as the legitimate cardholder.
  7. PayPal - The payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") by means of the type of PayPal payment provided or selected by the Customer. Customers will be redirected directly to PayPal at the end of the ordering process. For Customers who have a PayPal account, the following terms of use of PayPal apply: https://www.paypal.com/de/legalhub/paypal/useragreement-full. If Customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all terms: https://www.paypal.com/de/legalhub/paypal/home.
  8. PayPal Express - The Customer pays the owed amount using the PayPal transaction process.
  9. Apple Pay - The use of Apple Pay requires registration for this payment method. The payment transaction is carried out on the basis of the conditions of Apple Pay, which are also communicated to the Customer within the framework of the ordering process. Further information and conditions: https://www.apple.com/de/apple-pay/.
  10. Google Pay - The use of Google Pay requires registration for this payment method. The payment transaction is carried out on the basis of the conditions of Google Pay, which are also communicated to the Customer within the framework of the ordering process. Further information: https://pay.google.com.
  11. iDEAL - The payment process is carried out by the provider iDEAL. The payment transaction is carried out on the basis of the conditions of iDEAL, which are communicated to Customers before the ordering process. The conditions as well as the terms and data protection notices of iDEAL can be found on the iDEAL website: https://www.ideal.nl/
  12. European payment system with which instant bank transfers based on the SEPA Instant Credit Transfer (SCT Inst) are settled in real time.

13. Retention of Title

If the Provider performs in advance, the delivered products shall remain the property of the Provider until full payment has been made.

14. Cancellation Policy

  1. The information on the right of cancellation for Consumers arises from the Provider's cancellation policy. The Customers will be informed about this in accordance with statutory requirements.
  2. The regulations of these GTC do not restrict the statutory rights of cancellation, withdrawal, termination, warranty, and defects, as well as other mandatory rights of the Customer and their respective payment and other claims, and apply subordinate to these.

15. Warranty and Liability

  1. The warranty (liability for defects) and liability for other poor performance shall be determined in accordance with statutory regulations, subject to the following provisions.
  2. If a guarantee is granted for the products in addition to a statutory warranty, this guarantee is to be taken from the product descriptions. Customers will be informed about the guarantee conditions.
  3. The Provider may limit the warranty in the case of Customers who are Consumers if he has specifically informed the Customers thereof and the limitation of the warranty is expressly and separately agreed and this agreement is made available to the Customer on a durable medium.
  4. The Provider does not warrant the Customer's internet connection, the software and hardware used by the Customer, as well as any disruptions caused by them in the establishment or execution of the contract between the Customer and the Provider.
  5. The Provider shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Provider shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, for the breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the Customer regularly relies (cardinal obligations), or in the case of agreed guarantee promises. In this case, however, the Provider shall only be liable for the foreseeable, contract-typical, and expectable damage. The Provider shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, body, and health, for a defect after assumption of a guarantee for the quality of the product, and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. Insofar as the liability of the Provider is excluded or limited, this shall also apply to the personal liability of employees, representatives, and vicarious agents. Otherwise, claims for damages by the Customer are excluded. The above liability regulations shall also apply to claims for damages by the Customer within the framework of the statutory warranty of the Provider.
  6. The limitations of the warranty and liability obligations as well as the shortening of respective periods do not apply to claims for damages and reimbursement of expenses by the Customers, goods that have been used for a building in accordance with their customary structural use and have caused its defectiveness, as well as for existing updating obligations in the case of contracts for digital products.

16. Data Protection and Confidentiality

The Provider processes personal data exclusively in compliance with the applicable data protection laws. Details on data processing as well as the rights of the data subjects arise from the Provider's privacy policy.

17. Final Provisions

  1. The legal relationships between the Customer, provided they are an Entrepreneur, and the Provider shall be governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of jurisdiction shall be at the registered office of the Provider if the Customer is a merchant, a legal entity under public law, or a special fund under public law, or if the Customer does not have a general place of jurisdiction in the Provider's country of domicile. The right of the Provider to choose another permissible place of jurisdiction remains reserved.

18. Consumer Dispute Resolution

  1. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
  2. An exception applies to consumers residing in France: In accordance with the provisions of the French Consumer Code (Code de la consommation) regarding the amicable settlement of disputes, ekomia GmbH adheres to the Mediation Service of the CMAP (Centre de Médiation et d'Arbitrage de Paris). In the event of a consumer dispute that could not previously be resolved by a written complaint to our customer service, the French consumer has the option of contacting the CMAP Mediator free of charge in order to reach an amicable agreement. The methods for contacting the Mediator are as follows: Via the online form: www.cmap.fr/consommateurs By mail: CMAP – Service Médiation de la consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris (France).