Enquiries and complaints
If you have any feedback, a question or a problem — whether it relates to a product, an order or the way we work — this applies to customers as well as suppliers, staff and neighbours. We take every report seriously and treat it confidentially.
What happens next
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1
Receipt
Your report reaches us and is recorded.
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2
Response
If you provided an email address, you will usually hear from us the same business day.
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3
Review
We review the matter and, if needed, gather further information.
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4
Resolution
We propose a solution — or explain why we are not handling your concern as a grievance.
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5
Closure
If we accept your concern as a grievance, we close it only once you confirm it has been resolved.